Service Desk Analyst I - IT Support Specialist

Charleston Area Medical Center; Charleston (WV); Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

Charleston Area Medical Center is seeking a Service Desk professional to provide Level I phone support and basic IT help. You will log problems, use our knowledge base, and coordinate with IT staff to resolve issues while protecting patient and employee confidentiality.

This role requires familiarity with Windows PCs and Apple Android devices, and adherence to change control and service level agreements. Prior experience in IT support is preferred; the schedule is varied and full-time.

Formación

• Associate's Degree, or equivalent demonstrable experience.
• 1+ year in IT/support or related field.
• Understand confidentiality in patient and employee data.

Responsabilidades

• Provide basic Level I phone support to users using the Knowledge Database and other references.
• Resolve routine questions and problems.
• Use the support center tool set.
• Demonstrate basic knowledge of Windows PCs and Apple Android devices.
• Log problem calls into the ITSM software.
• Support interaction of IS personnel to resolve calls.
• Maintain confidentiality of patient care and employee information.

Conocimientos

Customer service

Windows basics

Mobile devices

Communication

Educación

Associate's Degree

Herramientas

ITSM software

Knowledge Base

Descripción del empleo

Charleston Area Medical Center is seeking a Service Desk professional to provide Level I phone support and basic IT help. You will log problems, use our knowledge base, and coordinate with IT staff to resolve issues while protecting patient and employee confidentiality.

This role requires familiarity with Windows PCs and Apple Android devices, and adherence to change control and service level agreements. Prior experience in IT support is preferred; the schedule is varied and full-time.