On-Site IT Operations Engineer for Global Manufacturing

Goodwin Recruiting; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwin Recruiting is seeking an IT Operations Engineer to serve as the primary on-site IT resource for its Memphis-based operations. You will provide L1/L2 support, manage Active Directory/Azure AD, and maintain Microsoft 365 services while coordinating with global IT teams.

The ideal candidate has hands-on IT experience, strong troubleshooting skills, and the ability to work in a fast-paced, international environment. On-site role with growth opportunities in security, cloud, and automation.

Qualifications

• Associates degree or higher in IT or related field.
• Minimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment.
• Hands-on experience supporting Microsoft 365, Windows/macOS, and common business apps.
• Working knowledge of Active Directory, Azure AD, and user access management.
• Understanding of TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi‑Fi networking.
• Familiarity with Windows Server administration and basic backup/recovery procedures.
• Experience with IT asset management and technical documentation.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Fluent English, both written and verbal; authorization to work in the United States.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, OS, and business apps.
• Administer and troubleshoot Microsoft 365 apps including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, access permissions, and onboarding/offboarding via AD and Azure AD.
• Support LAN/WAN, Wi-Fi, switches, routers, and other network infrastructure.
• Assist with Windows Server administration, file sharing, print services, and server troubleshooting.
• Monitor routine data backups and assist with data recovery and system maintenance.
• Manage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning.
• Support video conferencing systems and collaboration tools.
• Develop and maintain IT policies, documentation, troubleshooting guides, and end-user training materials.
• Collaborate with international IT teams on infrastructure improvements and global IT initiatives.

Skills

IT support

Active Directory

Azure AD

Microsoft 365

Windows/macOS

Networking basics

Troubleshooting

Documentation

Communication

On-site support

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Jira

Job description

Goodwin Recruiting is seeking an IT Operations Engineer to serve as the primary on-site IT resource for its Memphis-based operations. You will provide L1/L2 support, manage Active Directory/Azure AD, and maintain Microsoft 365 services while coordinating with global IT teams.

The ideal candidate has hands-on IT experience, strong troubleshooting skills, and the ability to work in a fast-paced, international environment. On-site role with growth opportunities in security, cloud, and automation.