IT Operations Engineer / IT Support Specialist

Goodwin Recruiting; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwin Recruiting is seeking an IT Operations Engineer to serve as the primary on-site IT resource for its Memphis-based operations. You will provide L1/L2 support, manage Active Directory/Azure AD, and maintain Microsoft 365 services while coordinating with global IT teams.

The ideal candidate has hands-on IT experience, strong troubleshooting skills, and the ability to work in a fast-paced, international environment. On-site role with growth opportunities in security, cloud, and automation.

Qualifications

• Associates degree or higher in IT or related field.
• Minimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment.
• Hands-on experience supporting Microsoft 365, Windows/macOS, and common business apps.
• Working knowledge of Active Directory, Azure AD, and user access management.
• Understanding of TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi‑Fi networking.
• Familiarity with Windows Server administration and basic backup/recovery procedures.
• Experience with IT asset management and technical documentation.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Fluent English, both written and verbal; authorization to work in the United States.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, OS, and business apps.
• Administer and troubleshoot Microsoft 365 apps including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, access permissions, and onboarding/offboarding via AD and Azure AD.
• Support LAN/WAN, Wi-Fi, switches, routers, and other network infrastructure.
• Assist with Windows Server administration, file sharing, print services, and server troubleshooting.
• Monitor routine data backups and assist with data recovery and system maintenance.
• Manage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning.
• Support video conferencing systems and collaboration tools.
• Develop and maintain IT policies, documentation, troubleshooting guides, and end-user training materials.
• Collaborate with international IT teams on infrastructure improvements and global IT initiatives.

Skills

IT support

Active Directory

Azure AD

Microsoft 365

Windows/macOS

Networking basics

Troubleshooting

Documentation

Communication

On-site support

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Jira

Job description

About the Opportunity

Our client, a growing international company in the advanced manufacturing sector, is seeking a proactive and technically skilled IT Operations Engineer to support its U.S. operations.

This position will serve as the primary on-site IT resource, providing Level 1 and Level 2 technical support, maintaining IT infrastructure, and ensuring smooth day-to-day technology operations.

The ideal candidate is a hands‑on IT professional who enjoys troubleshooting, supporting end users, and collaborating with global IT teams in a fast-paced, international environment.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, operating systems, and business applications.
• Administer and troubleshoot Microsoft 365 applications, including Outlook/Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, access permissions, and onboarding/offboarding processes through Active Directory and Azure AD.
• Support LAN/WAN, Wi‑Fi, switches, routers, and other network infrastructure.
• Assist with Windows Server administration, file sharing, print services, and server‑related troubleshooting.
• Monitor routine data backups and assist with data recovery and system maintenance.
• Manage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning.
• Support video conferencing systems and collaboration tools.
• Develop and maintain IT policies, technical documentation, troubleshooting guides, and end‑user training materials.
• Collaborate with international IT teams on infrastructure improvements, system deployments, and global IT initiatives.
• Ensure local IT operations align with corporate security policies and global technology standards.

Qualifications

Required:

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Minimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment.
• Hands‑on experience supporting Microsoft 365, Windows/macOS, and common business applications.
• Working knowledge of Active Directory, Azure AD, and user access management.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi‑Fi.
• Familiarity with Windows Server administration and basic backup/recovery procedures.
• Experience with IT asset management and technical documentation.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Fluent English communication skills, both written and verbal.
• Authorization to work in the United States.

Preferred:

• Experience supporting manufacturing facilities or international organizations.
• Familiarity with IT service management platforms such as ServiceNow or Jira.
• ITIL Foundation or Microsoft 365 certifications.
• Basic scripting experience with PowerShell or Batch.
• Experience supporting multiple locations or global IT projects.
• Mandarin Chinese proficiency is a plus, but not required.

Why Consider This Opportunity?

• Join a growing international organization expanding its U.S. operations.
• Take ownership of on‑site IT support and infrastructure operations.
• Collaborate directly with global IT leadership and international technical teams.
• Gain exposure to enterprise IT systems, cloud technologies, security, and automation.
• Build your career with opportunities for increased technical responsibility and professional development.

JOB ID: 182583#post

Claire Liu