Senior IT Support Engineer - AI Research & Systems Expert

Screendesk; San Francisco (CA); On-site; USD 160,000 - 265,000; Full time

Benefits offered by this job

Equity option

Generous vacation & parental leave

Flexible working hours

Job summary

Anthropic is seeking an expert IT Support Specialist to join our Helpdesk, tackling highly technical challenges for AI researchers and engineers. You’ll diagnose complex authentication, IAM, and device management issues, while guiding strategic system improvements and automation.

The role emphasizes systems thinking, security considerations, and mentoring junior staff. The position is based in the SF Bay Area with onsite work 4-5 days per week and offers a competitive base salary plus equity and

Qualifications

• 7+ years supporting technical teams in AI/ML, cloud, or research environments.
• Experience with remote dev environments.
• Background in scripting (Python, Bash) for automation and tool creation.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Experience supporting teams working with sensitive or classified data.
• Understanding of compliance frameworks (SOC2, ISO 27001).

Responsibilities

• Diagnose and resolve complex issues across Google Workspace, IAM, SSO, and authentication systems.
• Navigate GCP IAM permissions to trace and fix access issues, understanding the full authentication chain.
• Troubleshoot intricate MDM configurations and device management problems.
• Support AI researchers and engineers with highly technical, often novel computing challenges.
• Handle escalations that require deep understanding of system interdependencies.
• Translate between highly technical problems and practical solutions.
• Partner with engineering teams to understand and support complex infrastructure.
• Mentor other IT team members on advanced troubleshooting methodologies.

Skills

Python

Bash

Docker

Kubernetes

CI/CD

Google Workspace

GCP IAM

SSO

Security & Compliance

Education

Bachelor's degree or equivalent

Tools

Jamf

Intune

GCP

AWS/Azure basics

Job description

Anthropic is seeking an expert IT Support Specialist to join our Helpdesk, tackling highly technical challenges for AI researchers and engineers. You’ll diagnose complex authentication, IAM, and device management issues, while guiding strategic system improvements and automation.

The role emphasizes systems thinking, security considerations, and mentoring junior staff. The position is based in the SF Bay Area with onsite work 4-5 days per week and offers a competitive base salary plus equity and