On-Site IT Network Technician: Connect & Troubleshoot

Clear Winds Technologies; Tulsa (OK); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Clear Winds Technologies is seeking an IT Network Technician to provide day-to-day operational support for enterprise network infrastructure on-site at Oral Roberts University in Tulsa, Oklahoma.

This role involves monitoring, troubleshooting, documenting, and supporting network systems and devices while maintaining excellent client relationships and delivering exceptional customer service in a fast-paced environment.

Competenze

• Experience with network monitoring and incident response.
• Ability to troubleshoot Layer 1-3 issues and document resolutions.
• Strong customer-facing communication and organizational skills.

Mansioni

• Check monitoring systems for outages and device-down events and start investigations.
• Verify network equipment is online and monitor interface status and utilization.
• Troubleshoot tickets related to connectivity, Wi-Fi, DNS, DHCP, VPN, and related issues.
• Connect, label, and document network cables and patches as needed.
• Assist with deployments of printers, phones, APs, IP cameras, and similar devices.
• Escalate complex routing, firewall, or major outage issues to senior staff.
• Set up connectivity for special events and keep network diagrams updated.
• Maintain client relationships and support management directives.

Conoscenze

Customer service

Troubleshooting

Documentation

Communication

Strumenti

SolarWinds

ExtremeCloud IQ Site Engine

Descrizione del lavoro

Clear Winds Technologies is seeking an IT Network Technician to provide day-to-day operational support for enterprise network infrastructure on-site at Oral Roberts University in Tulsa, Oklahoma.

This role involves monitoring, troubleshooting, documenting, and supporting network systems and devices while maintaining excellent client relationships and delivering exceptional customer service in a fast-paced environment.