IT Network Technician

Clear Winds Technologies; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Clear Winds Technologies is seeking an IT Network Technician to provide day-to-day operational support for enterprise network infrastructure on-site at Oral Roberts University in Tulsa, Oklahoma.

This role involves monitoring, troubleshooting, documenting, and supporting network systems and devices while maintaining excellent client relationships and delivering exceptional customer service in a fast-paced environment.

Qualifications

• Experience with network monitoring and incident response.
• Ability to troubleshoot Layer 1-3 issues and document resolutions.
• Strong customer-facing communication and organizational skills.

Responsibilities

• Check monitoring systems for outages and device-down events and start investigations.
• Verify network equipment is online and monitor interface status and utilization.
• Troubleshoot tickets related to connectivity, Wi-Fi, DNS, DHCP, VPN, and related issues.
• Connect, label, and document network cables and patches as needed.
• Assist with deployments of printers, phones, APs, IP cameras, and similar devices.
• Escalate complex routing, firewall, or major outage issues to senior staff.
• Set up connectivity for special events and keep network diagrams updated.
• Maintain client relationships and support management directives.

Skills

Customer service

Troubleshooting

Documentation

Communication

Tools

SolarWinds

ExtremeCloud IQ Site Engine

Job description

Clear Winds is a fast-paced environment where we help our clients run their businesses more efficiently. We are looking for motivated individuals who enjoy working with technology, solving problems, and supporting a dynamic network environment.

Clear Winds is seeking an IT Network Technician to provide day-to-day operational support for enterprise network infrastructure located on-site at Oral Roberts University in Tulsa, Oklahoma. This role is responsible for monitoring, troubleshooting, documenting, and supporting network systems and connected devices while maintaining excellent client relationships and delivering exceptional customer service.

The ideal candidate will be detail-oriented, organized, and capable of working independently while collaborating with senior technical staff when needed. This position requires strong communication skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Check monitoring systems for outages, device-down events, high utilization, interface errors, and other alerts (i.e., SolarWinds and ExtremeCloud IQ Site Engine), and initiate investigations.
• Verify that switches, routers, firewalls, wireless controllers/APs, and other monitored network equipment are online.
• Check the Internet Circuit monitoring webpage for any overnight outages and initiate investigations if any are found.
• Check AP availability, client connectivity, excessive interference, high utilization, and unusually high client counts.
• Troubleshoot network-related Help Desk tickets involving Layer 1 issues, connectivity, Wi-Fi, Ethernet, DNS, DHCP, VPN, and similar issues.
• Connect, move, label, and document network cables and patch-panel connections as needed.
• Assist with new networked device deployments, including printers, phones, APs, IP cameras, and other related equipment.
• Escalate routing, firewall, spanning-tree, major VLAN, infrastructure, security, or widespread outage issues to senior staff.
• Set up network connectivity for various special events.
• Keep network diagrams updated.
• Maintain client relationships and perform any other tasks deemed necessary by management with respect to the business.

Work Location

This position is on-site at Oral Roberts University in Tulsa, Oklahoma.

Company Description

Clear Winds Technologies is an IT solutions company that helps organizations of all types achieve their goals through the use of technology. Clear Winds’ services span assessing, designing, implementing and supporting systems and networks in addition to development of applications to enhance productivity. In addition to these services, Clear Winds also offers cloud computing, managed services, hosting and colocation services.