On-Site IT & Inventory Technician

Astreya; San Francisco (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

Astreya is seeking an Inventory Technician to support on-site inventory, asset tracking, and conference room maintenance for a large client environment in San Francisco. You will ensure devices and equipment are in good working order and provide responsive, face-to-face support for users.

The role emphasizes excellent customer service, clear communication, and the ability to work with a team in a fast-paced setting.

Qualifications

• High school diploma or GED required or equivalent experience.
• Excellent client-facing written and verbal communications skills.
• Proficiency in English.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ability to work with a large team with minimal supervision.
• Capable of providing a timely and outstanding user experience.

Responsibilities

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling.
• Ensure client users access to equipment in good working order.
• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction.
• Work cooperatively with on-site teammates, as assignment requires.
• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
• Deploy and recover laptop and desktop images.
• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing.
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow.
• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved.
• Timely responses to IT questions from client users employees.
• Manage occasionally demanding and stressed client users.
• Contribute to large scale global projects as needed.
• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Skills

GED

Customer service

English

Teamwork

On-site availability

Inventory management

Problem-solving

Communication

Education

High school diploma or GED

Tools

Inventory software

Job description

Astreya is seeking an Inventory Technician to support on-site inventory, asset tracking, and conference room maintenance for a large client environment in San Francisco. You will ensure devices and equipment are in good working order and provide responsive, face-to-face support for users.

The role emphasizes excellent customer service, clear communication, and the ability to work with a team in a fast-paced setting.