Pre-Market Hardware Support Technician I

Astreya; Mountain View (CA); Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical PPO/HSA

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Tuition reimbursement

Commuter benefits

Wellness program

Employee assistance

Job summary

Astreya in Mountain View, CA is seeking a Hardware Support Technician I to manage inventory, asset tracking, and logistics for pre-market consumer electronics. You will assist with hardware/software reworks and provide on-site support during events, often traveling as needed.

The role requires attention to detail, basic IT skills, and strong communication in English; teamwork and quick adaptation to changing environments are essential.

Qualifications

• High school diploma or GED.
• IT savvy and interest in new technologies.
• Knowledgeable about inventory and comfortable in an IT inventory environment.
• Able to follow technical instructions to flash drives, image devices and rewrite hardware IDs.
• Excellent written and verbal English communication.
• Ability to work in a team.
• Ability to excel in a fast paced environment.
• Strong organization skills and ability to plan steps to achieve objectives.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document all defects of pre-mass production hardware and/or software.
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws).
• Help perform software reworks (e.g., imaging devices to different builds; wipe data; rewrite system hardware IDs).
• Assist with servo flashing, firmware upgrade, flashing unsigned images.
• Help resolve support tickets on device issues.
• Help provide technical support during events (travel often required).
• Other duties as required.

Skills

IT savvy

Inventory management

Follow technical instructions

Written & verbal English

Teamwork

Fast-paced environment

Organizational skills

Device flashing

Imaging devices

Education

High school diploma or GED

Tools

Excel

Job description

Astreya in Mountain View, CA is seeking a Hardware Support Technician I to manage inventory, asset tracking, and logistics for pre-market consumer electronics. You will assist with hardware/software reworks and provide on-site support during events, often traveling as needed.

The role requires attention to detail, basic IT skills, and strong communication in English; teamwork and quick adaptation to changing environments are essential.