Hardware Support Technician II

Astreya; Mountain View, Northern (CA, KY); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k

Paid time off

Tuition reimbursement

Job summary

Astreya is seeking a Hardware Support Technician II to manage procurement, inventory, assets, and distribution for pre-market consumer electronics worldwide.

You will work with cutting-edge technology, flash hardware/software, and support events that may require travel, while collaborating in a fast-paced IT environment that values clear communication and teamwork.

Qualifications

• Requires a high school diploma or GED.
• 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory, and comfortable in an IT inventory environment.
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs.
• Excellent communicator in both written and verbal English.
• Ability to work in a team.
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly.
• Strong organization skills, and able to identify the steps to be taken to achieve objectives.

Responsibilities

• Participates with inventory and asset management including receipt and disposition of hardware.
• Documents all defects of pre-mass production hardware and/or software.
• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.).
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.).
• Conducts servo flashing, firmware upgrade, flashing unsigned images.
• Resolves support tickets on device issues.
• Provides technical support during events (travel often required).
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Skills

GED or High School Diploma

2–5 years related experience

IT savvy

Inventory management

Flashing hardware/software

English communication

Teamwork

Adaptability

Education

High School Diploma or GED

Tools

Excel

Job description

What this Job Entails:

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware
• Documents all defects of pre-mass production hardware and/or software
• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Conducts servo flashing, firmware upgrade, flashing unsigned images
• Resolves support tickets on device issues
• Provides technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED)
• 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience
• Excel experience

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Salary Range $19.22 - $30.35 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness
• Critical Hospital
• Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!