On-Site IT Infrastructure & VIP Support Specialist

ESS, Inc.; Reston (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

ESS, Inc. in Reston, VA is seeking an Infrastructure Support Specialist to maintain local IS&T infrastructure, handle incidents, moves, adds, changes, and support collaboration technologies.

The role emphasizes service request handling, executive support, and coordination with the IT team; Travel to offices for short-term projects is required; degree or 7 years experience; no remote work.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management system like ServiceNow.
• 3+ years of experience supporting executives and VIPs.

Responsibilities

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs

Skills

End-user IT support

Executive support

Networking basics

Education

Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years IT experience

Tools

ServiceNow

Job description

ESS, Inc. in Reston, VA is seeking an Infrastructure Support Specialist to maintain local IS&T infrastructure, handle incidents, moves, adds, changes, and support collaboration technologies.

The role emphasizes service request handling, executive support, and coordination with the IT team; Travel to offices for short-term projects is required; degree or 7 years experience; no remote work.