On‑Site IT Helpdesk Technician — Windows & 365 Expert

Synagro

White Marsh (MD)

On-site

USD 40,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

15 days PTO

10 Holidays

Medical/Dental/Vision

HSA with company match

FSA

401(k) with company match

Career growth

Tuition Reimbursement

Job summary

Synagro is seeking an on-site IT Support Specialist to deliver responsive end-user assistance across the company. You will handle tickets, hardware deployment, and basic networking issues while maintaining high customer service standards.

Responsibilities include imaging workstations, deploying devices, and managing Microsoft 365 accounts with Entra ID and Intune; travel to Synagro locations is required and the role offers strong benefits.

Qualifications

Basic understanding of operating systems, mobile devices, and LAN/WAN technologies.
Basic Knowledge of Microsoft 365 products.
IT certification is a plus.

Responsibilities

Serve as first point of contact for employees seeking technical assistance by phone, email, or in person.
Document, update, and manage incoming support incidents within the corporate ticketing queue, adhering to SLAs.
Diagnose, repair, and troubleshoot local and remote IT hardware and connectivity issues.
Deploy, configure, and image workstations, laptops, printers, mobile devices, and peripherals.
Manage user accounts and devices with Microsoft 365 Entra ID and Intune.