Entry-Level IT Helpdesk Technician — Onsite

TechTrans International, Inc.; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

TechTrans International, Inc. in Houston, TX is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake office.

This role provides front-line support for hardware, software, and basic networking, helping users resolve issues quickly and efficiently. The ideal candidate has at least 2 years in a helpdesk, hands-on PC builds and imaging, and familiarity with Windows, AD, and Office 365.

Qualifications

• Minimum 2 years in a helpdesk or similar IT support role
• Experience with Windows 10/11, Windows Server 2019+, and Active Directory
• Basic networking concepts (IP, DNS, DHCP) and Office 365 troubleshooting
• Hands-on experience building and imaging workstations and laptops
• Clear communication skills with non-technical users
• Ability to work on-site with occasional after-hours support

Responsibilities

• Provide first-level hardware, software, and network support via phone, email, and remote tools
• Troubleshoot Windows login, application, printing, and performance issues
• Assist with Active Directory user management (password resets, unlocks)
• Support basic network troubleshooting (IP addressing, DNS, DHCP, connectivity)
• Build, configure, and deploy workstations and entry-level servers
• Install, configure, and update software on end-user devices
• Document all support interactions in the ticketing system
• Escalate complex issues to Level 2/3 technicians
• Follow IT procedures and security policies
• Maintain a professional, customer-focused attitude

Skills

Windows 10/11

Windows Server 2019+

Active Directory

Networking basics

Office 365

Remote support tools

Imaging/build

Communication

Education

Associate degree not required with relevant experience

Tools

AnyDesk

TeamViewer

RDP

Freshservice

ServiceNow

Jira

Job description

TechTrans International, Inc. in Houston, TX is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake office.

This role provides front-line support for hardware, software, and basic networking, helping users resolve issues quickly and efficiently. The ideal candidate has at least 2 years in a helpdesk, hands-on PC builds and imaging, and familiarity with Windows, AD, and Office 365.