On-Site Helpdesk Technician (Level 1) — Grow in IT

Techtrans-International; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

TechTrans in Houston, TX is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake office. You will provide front-line support to end users, perform workstation builds, and assist with basic networking and system administration tasks.

This on-site role requires reliable, customer-focused individuals who can troubleshoot Windows, manage Active Directory accounts, and document resolutions in our ticketing system.

Qualifications

• Minimum 2 years in a helpdesk or desktop support role.
• Experience with Windows 10/11 and Windows Server 2019+.
• Familiarity with Active Directory and basic networking.
• Experience with Office 365 and remote support tools.

Responsibilities

• Provide first-level support via phone, email, and remote tools.
• Troubleshoot Windows workstation issues including logins and printing.
• Assist with Active Directory user administration.
• Support basic network troubleshooting (DNS, DHCP, IP).
• Build, configure, and deploy workstations and entry-level servers.
• Document support interactions in the ticketing system.
• Escalate complex issues to Level 2/3.
• Follow IT procedures and security policies.
• Maintain professional, customer-focused attitude.

Skills

Customer service

Problem solving

Communication

Time management

On-site support

Tools

AnyDesk

TeamViewer

RDP

Freshservice

ServiceNow

Jira

Job description

TechTrans in Houston, TX is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake office. You will provide front-line support to end users, perform workstation builds, and assist with basic networking and system administration tasks.

This on-site role requires reliable, customer-focused individuals who can troubleshoot Windows, manage Active Directory accounts, and document resolutions in our ticketing system.