On-site IT Helpdesk Technician – End-User Support

James G. Davis Construction Corp.

United States

On-site

USD 37,000 - 48,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Life insurance

Disability benefits

HSA contributions

Paid time off

Job summary

DAVIS is seeking a Helpdesk Technician to be the first point of contact for employees at offices and project sites, delivering customer-focused IT support for PCs, laptops, software, networking, printers, and mobile devices.

You will document issues, assist with troubleshooting, coordinate vendor activities, manage inventory, and support IT projects across the DC Metro area. Travel to sites is required and a strong service mindset is essential.

Qualifications

Bachelor's degree or equivalent IT support experience.
6 months Helpdesk experience preferred.
Experience supporting IT and business solutions.
Customer service-oriented attitude.
Understanding of networking concepts and equipment.
Windows operating systems experience.
Willingness to travel to project sites in DC Metro area.

Responsibilities

Provide initial end-user support at offices and project sites.
Diagnose and resolve problems with PC/laptop hardware, software, network connectivity, printers, and mobile devices.
Document reported problems and troubleshooting steps in the helpdesk database and wiki.
Develop documentation to support projects and system configurations.
Coordinate vendor activities for laptop and copier repairs.
Maintain inventory of peripherals and consumables.
Conduct IT orientation for new users.
Support IT projects and liaise with external technology consultants and vendors.
Escalate complex tickets as needed.
Uphold security policies and best practices.