IT Helpdesk Technician – On‑Site & Mobile Support

James G. Davis Construction Corporation; Rockville (MD); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Employer-paid health care

Annual incentive bonus

Paid time off

401(k)

ESOP

On-site fitness center

Parental leave

Company vehicle or auto allowance

Job summary

James G. Davis Construction Corporation seeks a Helpdesk Technician to be the primary contact for end-user support at our offices and project site locations in the DC metro area.

You will diagnose and resolve problems with PC and laptop hardware, software, network connectivity, printers, and mobile devices, and document issues in the helpdesk system. The role requires a bachelor’s degree or equivalent experience, strong customer service, and the ability to travel to project sites.

Qualifications

• Bachelor’s degree or equivalent IT support experience.
• 6 months Helpdesk experience preferred.
• Customer service oriented with knowledge of networking concepts.

Responsibilities

• Provide customer service, diagnose and resolve problems with PC and laptop hardware, software, network connectivity, printers, and mobile devices.
• Document reported problems and troubleshooting steps in the helpdesk system; coordinate vendor activities and maintain inventories.

Skills

Customer service

Troubleshooting

Networking basics

Windows OS experience

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field, or equivalent experience

Job description

James G. Davis Construction Corporation seeks a Helpdesk Technician to be the primary contact for end-user support at our offices and project site locations in the DC metro area.

You will diagnose and resolve problems with PC and laptop hardware, software, network connectivity, printers, and mobile devices, and document issues in the helpdesk system. The role requires a bachelor’s degree or equivalent experience, strong customer service, and the ability to travel to project sites.