Helpdesk Technician

James G. Davis Construction Corp.; United States; On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability benefits

HSA contributions

Paid time off

Job summary

DAVIS is seeking a Helpdesk Technician to be the first point of contact for employees at offices and project sites, delivering customer-focused IT support for PCs, laptops, software, networking, printers, and mobile devices.

You will document issues, assist with troubleshooting, coordinate vendor activities, manage inventory, and support IT projects across the DC Metro area. Travel to sites is required and a strong service mindset is essential.

Qualifications

• Bachelor's degree or equivalent IT support experience.
• 6 months Helpdesk experience preferred.
• Experience supporting IT and business solutions.
• Customer service-oriented attitude.
• Understanding of networking concepts and equipment.
• Windows operating systems experience.
• Willingness to travel to project sites in DC Metro area.

Responsibilities

• Provide initial end-user support at offices and project sites.
• Diagnose and resolve problems with PC/laptop hardware, software, network connectivity, printers, and mobile devices.
• Document reported problems and troubleshooting steps in the helpdesk database and wiki.
• Develop documentation to support projects and system configurations.
• Coordinate vendor activities for laptop and copier repairs.
• Maintain inventory of peripherals and consumables.
• Conduct IT orientation for new users.
• Support IT projects and liaise with external technology consultants and vendors.
• Escalate complex tickets as needed.
• Uphold security policies and best practices.

Skills

Customer service

Networking concepts

Windows OS

IT support

Ticketing systems

Documentation

Education

Bachelor's degree in Computer Science / Information Systems / Engineering / Math or related field

Tools

Helpdesk software

Wiki / knowledge base

Job description

At DAVIS, we're redefining the way people experience construction by building success for all.

Summary

The Helpdesk Technician is the primary initial point of contact for end-user support for employees located at DAVIS' offices and project site locations. The primary duties will include providing customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Math or related field, or equivalent experience providing information technology support
• Six (6) months of Helpdesk experience preferred
• Experience supporting information technology and business solutions
• Customer service-oriented attitude
• An understanding of networking concepts, equipment, and their role
• Microsoft Windows Operating Systems experience
• Must be able to travel to and from project site locations throughout the DC Metro area to provide IT support and transport IT assets, as needed

Technical Job Knowledge

• Provides customer service, diagnosis, and resolution of problems with laptop hardware, software, network connectivity, printers, and mobile devices
• Documents reported problems and troubleshooting processes in the helpdesk database and department wiki
• Develops documentation to support projects, programs, and system configurations
• Manages and coordinates vendor activities such as laptop and copier repair
• Maintains inventory of consumables like peripherals, toner, and accessories
• Conducts IT orientation for new users
• Participates in IT projects and maintains relationships with outside technology consultants, technical personnel, and vendors
• Maintains a customer service-oriented attitude and ensuring timely resolution of problems / work orders
• Escalates complex tickets to the appropriate party as necessary
• Adheres to and reinforces corporate security policies and industry best practices

Core Competencies for the Role

• Autonomy + Accountability - Usually works autonomously within established procedures and practices. Completes work with a limited degree of supervision. Can coordinate the work of others but not a supervisor. Accountable for work within own role only, but work completed impacts team and / or projects.
• Business Impact - Impacts own team, adjacent teams. Suggests improvements to modify work practices and processes to achieve results or improve efficiency.
• Talent Development - Has no supervisory responsibilities. Can provide informal guidance and support team members with less experience.
• Problem Solving + Resiliency - Recognizes and solves typical problems that can occur in own work project / department. Evaluates and selects solutions from established options.

Davis Core Values

• TRUST
• Excellence in Service - Fulfilling our clients’ highest expectations
• Inclusion - Ensuring a culture of respect and acceptance, where all employees have a sense of purpose and belonging
• Integrity - Exhibiting honesty and fairness while holding ourselves accountable for our actions
• Building Relationships - Creating and maintaining strong partnerships through leadership, creative solutions and hard work

Compensation and Benefits

• The base salary (or hourly) range for this position is $26.92 - $34.62
• 100% employer-paid health care plan (to include family)
• life insurance
• short- and long-term disability benefits
• annual contribution to your HSA
• annual incentive bonus
• paid time off + annual holidays
• financial benefits (401(k), Roth, and ESOP)
• FSAs
• fertility and family-forming assistance
• continuing education
• Employee Assistance Program (EAP)
• on-site fitness center
• parental leave
• Eligible employees are provided a company vehicle or an auto allowance to support business activities
• All compensation and benefits information is provided as of the date of this posting. Benefits and incentive compensation may be subject to applicable eligibility. DAVIS reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At DAVIS, our vision is to build a culture that is innovative, connected, and balanced.

Founded in 1966, DAVIS Construction is a general contractor in the Midatlantic region, building over one billion dollars' worth of construction a year, including some of the region's most complex and notable projects, across 11 diverse market sectors. Consistently ranked as an industry leader both nationally and locally, DAVIS has been recognized for 18 consecutive years as one of the area's Best Places to Work by the Washington Business Journal.