On-Site IT Helpdesk Specialist: VIP & Lab Support

SmartRecruiters, Inc.; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Flexible work policy

Job summary

TeamWork is seeking an on-site IT Helpdesk Specialist in Boston to support employees, executives, and lab teams with devices, accounts, and meeting rooms. You will collaborate with the on-site team and remote support to resolve issues in a fast-paced biotech environment.

The role requires hands-on experience in Microsoft 365, Jira, and general IT support, with a strong focus on customer service and security.

Qualifications

• 3+ years in a Helpdesk / IT Support role, on-site (desk-side) experience.
• Hands-on user account management in Microsoft 365 and a ticketing tool such as Jira.
• Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
• Experience maintaining laptops, desktops and peripherals.
• Familiarity with device management (MDM), asset management, and lifecycle processes.
• Excellent written and verbal communication; professional with users at all levels.
• Bachelor's degree in IT or related field.

Responsibilities

• Resolve on-site tickets within SLA – hardware, software, access, connectivity, and M365 issues.
• Provide white-glove support to executives and laboratory environments with high SLA compliance.
• Support Zoom Rooms, AV equipment and conferencing tech.
• Onboarding/offboarding, device deployment and resets, access provisioning, stock management.

Skills

On-site support

Microsoft 365

Troubleshooting

Device management

Communication skills

Jira

Education

Bachelor's degree in IT

Tools

MDM

Job description

TeamWork is seeking an on-site IT Helpdesk Specialist in Boston to support employees, executives, and lab teams with devices, accounts, and meeting rooms. You will collaborate with the on-site team and remote support to resolve issues in a fast-paced biotech environment.

The role requires hands-on experience in Microsoft 365, Jira, and general IT support, with a strong focus on customer service and security.