Onsite VIP IT Support Specialist
Knowledge Management, Inc.
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Benefits offered by this job
Job summary
Knowledge Management, Inc. seeks an Onsite VIP Support Team Member to deliver high-quality, hands-on technical support to senior leaders and VIP users.
You will act as a trusted resource, ensuring discreet service and rapid response during fast-paced events. The role covers hardware and software troubleshooting, Zoom meeting support, asset management including government-furnished equipment, and meticulous documentation.
Qualifications
- Hands-on IT support for VIP users, including executives and senior staff.
- Strong troubleshooting of hardware, software, and connectivity issues.
- Experience setting up and supporting Zoom meetings and hybrid events.
- Maintaining thorough documentation of issues, actions, and resolutions.
- Ability to coordinate with multiple IT teams and stakeholders.
Responsibilities
- Provide dedicated onsite support to VIP users and executives.
- Troubleshoot and resolve hardware, software, and network issues with minimal disruption.
- Set up, monitor, and support Zoom meetings and conferences for high-visibility events.
- Maintain asset records and manage government-furnished equipment.
- Document incidents and resolutions; develop knowledge content for the team.
- Coordinate with Tier 1–3 and other IT teams to ensure timely issue resolution.
Skills
Tools
Job description
Knowledge Management, Inc. seeks an Onsite VIP Support Team Member to deliver high-quality, hands-on technical support to senior leaders and VIP users.
You will act as a trusted resource, ensuring discreet service and rapid response during fast-paced events. The role covers hardware and software troubleshooting, Zoom meeting support, asset management including government-furnished equipment, and meticulous documentation.
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