IT Helpdesk Specialist - Boston / on-site

SmartRecruiters, Inc.; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Flexible work policy

Job summary

TeamWork is seeking an on-site IT Helpdesk Specialist in Boston to support employees, executives, and lab teams with devices, accounts, and meeting rooms. You will collaborate with the on-site team and remote support to resolve issues in a fast-paced biotech environment.

The role requires hands-on experience in Microsoft 365, Jira, and general IT support, with a strong focus on customer service and security.

Qualifications

• 3+ years in a Helpdesk / IT Support role, on-site (desk-side) experience.
• Hands-on user account management in Microsoft 365 and a ticketing tool such as Jira.
• Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
• Experience maintaining laptops, desktops and peripherals.
• Familiarity with device management (MDM), asset management, and lifecycle processes.
• Excellent written and verbal communication; professional with users at all levels.
• Bachelor's degree in IT or related field.

Responsibilities

• Resolve on-site tickets within SLA – hardware, software, access, connectivity, and M365 issues.
• Provide white-glove support to executives and laboratory environments with high SLA compliance.
• Support Zoom Rooms, AV equipment and conferencing tech.
• Onboarding/offboarding, device deployment and resets, access provisioning, stock management.

Skills

On-site support

Microsoft 365

Troubleshooting

Device management

Communication skills

Jira

Education

Bachelor's degree in IT

Tools

MDM

Job description

IT Helpdesk Specialist - Boston / on-site

• Full-time
• Experience: Junior

Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.

Joining Teamwork Company means joining our North America-based team of more than 100 experts in an environment that values diversity and international talent. We offer opportunities for continuous learning, a robust benefits package, flexible remote work, and lots of company perks!

Who are we?

TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO, Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.

With North America offices in Boston, Fort Lauderdale, San Diego, Montreal, and Toronto, our approach is universal: supporting our clients in all aspects of their digital transformation projects

We are looking for a hands-on Helpdesk Specialist to join the on-site IT team at our growing biotech client in Boston's Seaport. You will be the face of IT in the office: helping employees, executives, and lab teams with their devices, accounts, meeting rooms, and day-to-day technology issues. You'll work side by side with our on-site specialist and in close coordination with a remote support team.

What You'll Do

• User support: Resolve on-site tickets within SLA - hardware, software, access, connectivity, and Microsoft 365 issues.
• VIP & lab support: Give hands-on, white-glove support to executives and to laboratory environments, with 100% SLA compliance.
• Meeting rooms: Support Zoom Rooms, audiovisual equipment and conferencing technology.
• User & device lifecycle: Onboarding/offboarding, device deployment and resets, access provisioning, stock management and secure device reconfiguration.
• Asset & endpoint management: Maintain laptops, desktops, mobile devices, printers and peripherals across their lifecycle.
• Security: Ensure secure data handling, endpoint compliance and protection of business-critical information.
• Collaboration: Coordinate with the remote support team on communication, escalation and resolution.

• 3+ years in a Helpdesk / IT Support role, including hands-on, on-site (desk-side) support.
• Hands-on user account management in Microsoft 365and a ticketing tool such as Jira.
• Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
• Experience maintaining laptops, desktops and peripherals.
• Familiarity with device management (MDM), asset management, and lifecycle processes.
• Excellent written and verbal communication; confident and professional with users at every level.
• Able to multitask and prioritize in a fast-paced environment, with attention to detail.
• Bachelor's degree in IT or a related field.

Nice to Have

• Endpoint security tools (antivirus, encryption).
• Cloud (Azure, AWS) and on-premises exposure.
• Biotech, life sciences, lab or executive (VIP) support experience

• On-site: Monday to Friday
• Employment type: Full-time employee - annual salary + benefits
• Industry:Biotech - Life Science