Service Desk Technician I — IT Support Pro

Pacific Seafood; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Paid time off

Employee Assistance Program

Product purchase program

Job summary

Pacific Seafood is seeking a Service Desk Technician I in Clackamas to join our IT Group. You will provide first-line support for PCs, printers, phones, and Microsoft 365 applications, handling requests via phone, email, or chat and documenting solutions in our ticketing system.

The role requires at least two years of hands-on IT support, strong problem-solving skills, and the ability to work independently. On-call rotation participation is expected.

Qualifications

• High School Diploma required.
• Two years of Windows 10/11 and Microsoft 365 support experience including Outlook.
• Two years of laptop/desktop hardware setup and support experience.
• Basic LAN/WAN understanding.
• Valid driver’s license.
• Preferred experience with AS/400 and phone support systems.

Responsibilities

• Provide first-level technical support via phone, email, or chat.
• Support and maintain Active Directory and user accounts.
• Configure PCs, desktops, and laptops; deploy printers.
• Document all interactions in the ticketing system; assist remotely as needed.

Skills

Windows 10/11 & MS 365 support

Laptop/Desktop hardware setup

LAN/WAN basics

Valid driver’s license

Phone/Edge support experience

Education

High School Diploma

Tools

AS/400 (preferred)

Job description

Pacific Seafood is seeking a Service Desk Technician I in Clackamas to join our IT Group. You will provide first-line support for PCs, printers, phones, and Microsoft 365 applications, handling requests via phone, email, or chat and documenting solutions in our ticketing system.

The role requires at least two years of hands-on IT support, strong problem-solving skills, and the ability to work independently. On-call rotation participation is expected.