On-Site Customer Care Specialist - Queenstown

Placements24; Queenstown (MD); Vor Ort; USD 11.000 - 16.000; Vollzeit

Benefits dieser Stelle

Medical aid

Provident fund

Paid annual leave

Training opportunities

Career progression

Performance reviews

Zusammenfassung

Placements24 is seeking a Customer Care Specialist to join our client's team in Queenstown, Eastern Cape, ZA. This on-site role focuses on delivering exceptional service, resolving issues, and maintaining high customer satisfaction.

You will handle inquiries by phone, email, and in-person, document interactions in the CRM, and follow standard processes to ensure a consistent, supportive customer experience. The position emphasizes teamwork and reliability.

Qualifikationen

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work on-site in Queenstown, Eastern Cape, ZA.
• Proficiency with CRM software and office applications.

Aufgaben

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues effectively and escalate when necessary.
• Document customer interactions in the CRM system.
• Process customer orders, requests, or complaints.
• Follow established customer service procedures and protocols.
• Identify opportunities to improve customer satisfaction and loyalty.
• Maintain a professional and courteous demeanor at all times.
• Collaborate with team members to ensure a consistent customer experience.
• Contribute to a positive and supportive work environment.

Kenntnisse

Customer service

Communication

Problem solving

CRM software

Teamwork

Ausbildung

High school diploma

Tools

CRM software

Office applications

Jobbeschreibung

Placements24 is seeking a Customer Care Specialist to join our client's team in Queenstown, Eastern Cape, ZA. This on-site role focuses on delivering exceptional service, resolving issues, and maintaining high customer satisfaction.

You will handle inquiries by phone, email, and in-person, document interactions in the CRM, and follow standard processes to ensure a consistent, supportive customer experience. The position emphasizes teamwork and reliability.