On-Site IT Help Desk Specialist - Windows & Networking

Dixon Valve; Chestertown (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive salary

Bonus programs

401K retirement plan

Training opportunities

Tuition reimbursement

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

The Dixon Group is seeking an on-site Help Desk Support Specialist to join our Chestertown, MD team. You will be the first point of contact for employees needing technical assistance and will help ensure computing environments run smoothly and securely.

With 2-4 years in IT support, you’ll handle Windows, Active Directory, Microsoft 365, imaging, and hardware, while providing friendly, clear assistance and escalating complex issues as needed.

Qualifications

• 2-4 years of experience in an IT Help Desk or Technical Support role (Level 2 experience preferred).
• Strong working knowledge of Windows, Active Directory, Microsoft 365, network troubleshooting, and computer imaging tools.
• Excellent communication and interpersonal skills with the ability to explain tech concepts to non-technical users.

Responsibilities

• Serve as the initial point of contact for all technical support needs, resolving issues across workstation software, operating systems, networks, telephones, printing, and Internet access.
• Provide Level 1 and Level 2 support and troubleshooting for desktop/laptop hardware and software, and escalate complex problems as needed.
• Install, image, and deploy new computer systems, configure software, and assist with hardware and software installations, upgrades, and password resets.

Skills

Windows

Active Directory

Microsoft 365

Network troubleshooting

Printer knowledge

End-user support

Education

High School diploma

Bachelor's degree (preferred)

Tools

SolarWinds

Samanage

Imaging tools

Job description

The Dixon Group is seeking an on-site Help Desk Support Specialist to join our Chestertown, MD team. You will be the first point of contact for employees needing technical assistance and will help ensure computing environments run smoothly and securely.

With 2-4 years in IT support, you’ll handle Windows, Active Directory, Microsoft 365, imaging, and hardware, while providing friendly, clear assistance and escalating complex issues as needed.