On-Site IT Help Desk Technician

teamwass; Nashville (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Professional Development

Paid Time Off

Parental Leave

401k retirement plan

Healthcare

Ancillary benefits

Commuter benefits

Job summary

THE·TEAM in Nashville is seeking a Tier 1 Help Desk Technician to provide desk-side and remote IT support with a strong customer-service mindset. The role includes onboarding/offboarding tasks and on-call weekend rotation, all in a primarily in-person setting.

Ideal candidates have 1–3+ years in IT support, strong communication, and familiarity with Microsoft 365, Windows/macOS, Active Directory, and tools like Okta. Freshservice experience is a plus.

Qualifications

• 1–3+ years of IT support or help desk experience.
• Excellent customer service and communication skills.
• Experience with Microsoft 365 and Windows/macOS.
• Familiarity with Active Directory and identity tools like Okta.
• Experience with ticketing systems (Freshservice).
• Knowledge of device management (MDM).
• Ability to explain technical issues in simple terms.

Responsibilities

• Provide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system)
• Deliver an exceptional customer service experience in every interaction
• Troubleshoot hardware, software, and access-related issues
• Log, track, and manage support requests using Freshservice (or similar ticketing system)
• Ensure timely resolution or escalation of incidents and service requests
• Assist with user account setup, onboarding, and offboarding tasks
• Support password resets, access requests, and permissions management
• Maintain clear and thorough documentation of issues and resolutions
• Follow established processes and contribute to knowledge base improvements
• Collaborate with other IT team members to resolve more complex issues

Skills

Customer service

Communication skills

Microsoft 365

Windows/macOS

Active Directory

Okta

Freshservice

MDM

Ticketing systems

On-site support

Tools

Freshservice

Okta

MDM

Microsoft 365

Windows/macOS

Active Directory

Job description

THE·TEAM in Nashville is seeking a Tier 1 Help Desk Technician to provide desk-side and remote IT support with a strong customer-service mindset. The role includes onboarding/offboarding tasks and on-call weekend rotation, all in a primarily in-person setting.

Ideal candidates have 1–3+ years in IT support, strong communication, and familiarity with Microsoft 365, Windows/macOS, Active Directory, and tools like Okta. Freshservice experience is a plus.