Hospitality IT Help Desk Analyst

Loews Hotels & Co; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Child care support

Disability insurance

Tuition assistance

Job summary

A prominent hospitality company located in Franklin, TN is seeking an Information Technology Analyst to support the service desk operations. This full-time role involves responding to user inquiries, ensuring timely resolution of requests, and managing user access rights. The ideal candidate will have strong analytical skills, excellent communication abilities, and a bachelor’s degree preferred. The company offers competitive benefits, including medical insurance and tuition assistance.

Qualifications

• 2+ years of direct related work experience specific to job requirements.
• Prior experience with customer service support is preferred.
• Knowledge of IT operations is essential.

Responsibilities

• Respond to Team Member inquiries through various communication methods.
• Create a positive customer experience by ensuring timely resolution.
• Provisions user roles, rights, and access in Windows Active Directory.

Skills

Analytical ability

Excellent verbal communication skills

Ability to work effectively with clients

Strong business acumen

Education

Bachelor’s Degree

Tools

Microsoft Active Directory

Windows Operating System

Job description

A prominent hospitality company located in Franklin, TN is seeking an Information Technology Analyst to support the service desk operations. This full-time role involves responding to user inquiries, ensuring timely resolution of requests, and managing user access rights. The ideal candidate will have strong analytical skills, excellent communication abilities, and a bachelor’s degree preferred. The company offers competitive benefits, including medical insurance and tuition assistance.