On-Site IT Hardware Field Specialist

Gr8ttek, LLC; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Call-based pay: $40 per call

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. You will perform hardware break fix tasks, communicate clearly with clients, and deliver excellent customer service on designated equipment.

The role requires basic to moderate troubleshooting, lifting equipment, and driving to client sites. Training is provided, and adherence to company guidelines is essential.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant field service experience.
• Ability to drive to client locations.
• Valid driver’s license and reliable transportation with insurance.

Responsibilities

• Provide hardware break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Exhibit excellent customer service skills.
• Accept and complete assigned service calls.
• Complete administrative tasks for each call.
• Manage assets and inventory and ensure return.
• May guide colleagues as needed.
• Meet business needs with flexibility.

Skills

Customer service

Communication

Troubleshooting

Adaptability

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. You will perform hardware break fix tasks, communicate clearly with clients, and deliver excellent customer service on designated equipment.

The role requires basic to moderate troubleshooting, lifting equipment, and driving to client sites. Training is provided, and adherence to company guidelines is essential.