On-Site IT Field Technician — Hardware Repair

Gr8ttek, LLC; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pay per call

Per diem

Certification training

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break fix services with client sites and requires solid troubleshooting and customer service. You will handle service calls, equipment handling, and asset control as part of daily duties.

Reporting to the Territory Supervisor, you’ll perform on-site repairs, communicate clearly, and may mentor colleagues. Candidates should have a technical background and a valid license.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move equipment up to 50 lbs.
• Valid driver’s license and reliable transportation with insurance.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Field service

Hardware repair

Education

Technical school certification or equivalent

Tools

Repair tools

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break fix services with client sites and requires solid troubleshooting and customer service. You will handle service calls, equipment handling, and asset control as part of daily duties.

Reporting to the Territory Supervisor, you’ll perform on-site repairs, communicate clearly, and may mentor colleagues. Candidates should have a technical background and a valid license.