On-Site IT Generalist — Systems & Support Lead

Jy Designs And Creations Inc; California; On-site; USD 28,000 - 40,000; Full time

Job summary

Jy Designs And Creations Inc. is seeking an on-site IT Generalist in Placentia, CA to act as the sole tech lead. You’ll troubleshoot hardware, manage software across OS platforms, and maintain ERP/OMS systems while supporting operations across departments.

The role requires hands-on problem solving across hardware, software, networking, and SaaS, with a proactive, customer‑facing mindset and the ability to wear multiple hats in a fast-paced environment.

Qualifications

• Broad technical knowledge across hardware, software, networking, and SaaS.
• Experience with ERP systems, OMS platforms, and cross-platform environments.
• Strong troubleshooting and a proactive, solution‑oriented mindset.
• Friendly, collaborative attitude—able to support non-technical teammates with patience.
• Highly self-sufficient and comfortable wearing multiple hats.

Responsibilities

• Toubleshoot and maintain hardware (workstations, server, networking gear, IoT devices).
• Manage software issues across OS platforms and applications.
• Administer access controls, user permissions, and account provisioning.
• Maintain and update ERP and ancillary systems for cross‑platform compatibility.
• Oversee VOIP telecommunications and ensure uptime across all tech systems.
• Support and maintain 3rd‑party SaaS tools used across departments.
• Assist with order processing via the OMS system.
• Help maintain inventory accuracy and data integrity.
• Jump in on pick/pack tasks or other team needs when extra hands are required.

Skills

Hardware troubleshooting

Software troubleshooting

Networking

SaaS administration

Cross‑platform environments

ERP/OMS familiarity

Tools

Shopify

Amazon Seller Central

OMS platforms

Job description

Jy Designs And Creations Inc. is seeking an on-site IT Generalist in Placentia, CA to act as the sole tech lead. You’ll troubleshoot hardware, manage software across OS platforms, and maintain ERP/OMS systems while supporting operations across departments.

The role requires hands-on problem solving across hardware, software, networking, and SaaS, with a proactive, customer‑facing mindset and the ability to wear multiple hats in a fast-paced environment.