ERP Application & IT Specialist

Arena Family of Companies; Carlsbad (CA); On-site; USD 105,000 - 125,000; Full time

Job summary

Arena Staffing is partnering with a well-established Southern California company to fill the role of ERP Application & IT Specialist. This onsite position focuses ~80% on ERP and business applications and ~20% on onsite IT support, reporting to the CTO.

The ideal candidate has hands-on experience with ERP/CRM/order-management/e-commerce/WMS and understands how technology supports Accounting, Customer Service, Operations, Distribution, and Sales. This is not a software development role.

Qualifications

• 3+ years of relevant experience supporting business applications, ERP systems, IT systems.
• Hands-on experience supporting ERP/CRM/order-management/e-commerce/WMS or similar.
• Experience across departments (Accounting, Customer Service, Operations, Distribution, Sales).
• Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Serve as primary contact for ERP/order-management and other business-critical applications.
• Troubleshoot issues affecting Customer Service, Accounting, Distribution, Operations, Sales.
• Determine whether issues involve user, data, permissions, configuration, application, or integrations.
• Support user accounts, permissions, access, and application configuration.
• Support ERP workflows: orders, inventory, shipping, invoicing, returns, ecommerce.
• Troubleshoot ERP, ecommerce, shipping, and connected applications.
• Escalate issues to internal specialists, MSPs, vendors, or partners.
• Maintain ownership through resolution and participate in upgrades/testing/UAT.
• Identify recurring issues and improve usability and workflows.
• Onsite IT tasks: support Windows/macOS, peripherals; onboarding/offboarding; SSO/MFA; documentation.

Skills

3+ years exp

ERP/CRM knowledge

Troubleshooting

Communication

Documentation

Customer service

Identity management

Windows/macOS

Education

Bachelor's degree preferred

Tools

ERP system

CRM system

Order management

E-commerce platform

WMS

Job description

Arena Staffing has partnered with a well-established Southern California company seeking a hands-on ERP Application & IT Specialist to support the business-critical applications and technology used across the organization. The role is onsite 5 days per week.

This role is approximately 80% Business Applications / ERP Support and 20% Onsite IT Support.

The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales.

This is not a software development role.

We are looking for someone who enjoys figuring out why something is not working, can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution.

Why This Role Is Worth Considering

• High-visibility position working directly with the CTO, executives, and business leaders
• Approximately 80% focused on ERP and business applications
• Exposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systems
• Opportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and Sales
• Ownership of issues from initial troubleshooting through final resolution
• Support from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is required
• Opportunity to improve documentation, workflows, processes, and the overall user experience
• Stable, established Southern California organization with multiple local facilities

Role Snapshot

Title: ERP Application & IT Specialist

Reports To: Chief Technology Officer

Compensation: $105,000-$125,000 based on experience

Travel: Occasional support at nearby company locations

What You Will Do

Business Applications / ERP Support, Approximately 80%

• Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applications
• Troubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departments
• Determine whether issues involve the user, data, permissions, configuration, application, integration, or another connected system
• Support user accounts, permissions, access, application configuration, and routine application administration
• Support ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerce
• Troubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applications
• Resolve front-end and configuration issues when possible
• Escalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partner
• Maintain ownership of escalated issues through resolution
• Participate in application upgrades, testing, system changes, and user acceptance testing
• Identify recurring issues and opportunities to improve application usability and business workflows

Onsite IT Support, Approximately 20%

• Serve as an onsite technology resource for employees and executives
• Support Windows and macOS computers, monitors, printers, peripherals, and workplace technology
• Assist with onboarding, offboarding, account provisioning, application access, and equipment setup
• Support SSO, MFA, identity, permissions, and other user-access issues
• Respond to walk-up requests and service tickets while balancing competing priorities
• Coordinate with MSPs, network partners, and other technical specialists when infrastructure support is required
• Maintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content

What You Need to Bring

• 3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user support
• Hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application
• Experience troubleshooting technology used by departments outside of IT
• Strong troubleshooting and problem-isolation skills
• Experience supporting user accounts, permissions, access, or application configuration
• Experience working with software vendors, MSPs, or outside technical partners
• Working knowledge of Windows and/or macOS and common workplace technology
• Understanding of identity, access management, SSO, MFA, and general IT support practices
• Strong communication, organization, documentation, and customer-service skills
• Ability to learn unfamiliar applications and technologies quickly
• A bachelor's degree in Information Technology, Business, Computer Information Systems, or a related field is preferred, or equivalent relevant professional experience.

Nice to Have

• Manufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environment
• Experience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applications
• Familiarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologies
• Experience with ticketing, remote-support, documentation, or IT asset-management platforms
• Exposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologies
• Experience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivity
• Familiarity with regulated environments, computer system validation, or 21 CFR Part 11

Interview Process

Round 1: Technology leadership interview

Round 2: Executive leadership interview

Final: In-person meeting with technology leadership

Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.