On-Site IT Field Technician — Install, Repair & Support

Pomeroy; Maryland; On-site; USD 52,000 - 76,000; Part time

Job summary

Pomeroy is hiring an IT field support specialist to provide on-site installation, servicing and repair of systems in Hunt Valley, MD. You will answer questions, resolve issues and guide customers in operation and maintenance.

The role emphasizes collaboration with client engineers, translating designs into software tests and delivering reliable technical support. Travel is required, with a focus on clear communication and problem solving.

Qualifications

• High school diploma or GED.
• Two or more years of field support experience.
• Experience with the company's hardware, software and equipment products.
• Experience with customer technology and support requirements.
• Experience with process and/or system design concepts.
• Experience with programming languages, operating systems and software.
• Experience with engineering principles and practices.

Responsibilities

• Provides on-site field support to customers including installation, servicing and repairing systems and equipment.
• Answers customer questions and resolves issues, referring to others as needed.
• Instructs customers in operation and maintenance of systems/equipment.
• Acts as liaison with customers on administrative and technical matters for projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Applies engineering principles to system design, process flow and modeling.
• Collaborates with client's engineers to gather information for solution design.
• Translates engineering design into software design and develops test plans.
• Tests final products and ensures performance as planned.
• Designs basic technical programs for projects or enhancements.

Skills

Field support experience

Analytical skills

Communication skills

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

Pomeroy is hiring an IT field support specialist to provide on-site installation, servicing and repair of systems in Hunt Valley, MD. You will answer questions, resolve issues and guide customers in operation and maintenance.

The role emphasizes collaboration with client engineers, translating designs into software tests and delivering reliable technical support. Travel is required, with a focus on clear communication and problem solving.