IT Field Technician

Pomeroy; Maryland; On-site; USD 52,000 - 76,000; Part time

Job summary

Pomeroy is hiring an IT field support specialist to provide on-site installation, servicing and repair of systems in Hunt Valley, MD. You will answer questions, resolve issues and guide customers in operation and maintenance.

The role emphasizes collaboration with client engineers, translating designs into software tests and delivering reliable technical support. Travel is required, with a focus on clear communication and problem solving.

Qualifications

• High school diploma or GED.
• Two or more years of field support experience.
• Experience with the company's hardware, software and equipment products.
• Experience with customer technology and support requirements.
• Experience with process and/or system design concepts.
• Experience with programming languages, operating systems and software.
• Experience with engineering principles and practices.

Responsibilities

• Provides on-site field support to customers including installation, servicing and repairing systems and equipment.
• Answers customer questions and resolves issues, referring to others as needed.
• Instructs customers in operation and maintenance of systems/equipment.
• Acts as liaison with customers on administrative and technical matters for projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Applies engineering principles to system design, process flow and modeling.
• Collaborates with client's engineers to gather information for solution design.
• Translates engineering design into software design and develops test plans.
• Tests final products and ensures performance as planned.
• Designs basic technical programs for projects or enhancements.

Skills

Field support experience

Analytical skills

Communication skills

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

Job Description

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
• Experience working with engineering principles and practices

Other Qualifications

• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems
• Willingness to travel

Work Environment

• Office environment

#LI-DNI

Position Type

Temporary

Location

Hunt Valley, MD

Area of Interest

IT

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