On-Site IT Field Technician I

Carilion Clinic; Roanoke (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Pension Plan

Paid Time Off

Onsite fitness centers

Health/wellness app

Continuing education

Job summary

Carilion Clinic is seeking a FIELD SERVICES TECHNICIAN I to install and support voice and data peripherals across facilities. The role includes on-site and remote troubleshooting, equipment setup, and collaboration with vendors and teams to resolve issues.

Requirements include an Associate's degree or 2 years of related experience, 2 years in computer electronics/telephony support, and CompTIA A+ with Dell hardware. Valid driver license may be needed for travel between locations.

Qualifications

• Associate's degree or 2 years of experience may be considered in lieu of degree.
• 2 years of experience in computer electronics, PC and/or telephony support.
• CompTIA A+, Dell Hardware, Certification (WPD).
• Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and written/oral skills.
• Valid driver license is required if using a Carilion owned vehicle.

Responsibilities

• Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
• Performs installation and configuration of desktop hardware and peripherals in the enterprise.
• Installs/deinstalls ports for both data and telephony needs.
• Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets.
• Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony).
• Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager.
• Assists with larger scale projects as needed.
• Serves as (SME) Subject Matter Expert for at least one technology
• Assists in writing Knowledgebase Documents
• Adheres to departmental policies and procedures to assure prompt resolution to identified problems.
• Travels between Carilion facilities and other locations to transport equipment and may need to respond to service needs during the workday or while on call.

Skills

Customer service

Problem solving

Organizational skills

Interpersonal skills

Communication

Education

Associate\'s degree

Tools

Dell hardware

CompTIA A+

Job description

Carilion Clinic is seeking a FIELD SERVICES TECHNICIAN I to install and support voice and data peripherals across facilities. The role includes on-site and remote troubleshooting, equipment setup, and collaboration with vendors and teams to resolve issues.

Requirements include an Associate's degree or 2 years of related experience, 2 years in computer electronics/telephony support, and CompTIA A+ with Dell hardware. Valid driver license may be needed for travel between locations.