Field Services Technician I

carilionclinic

United States

On-site

USD 33,000 - 50,000

Full time

7 days ago

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Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Fitness facilities on-site

Wellness app

Childcare discounts

Education support

Job summary

Carilion Clinic is seeking an IT Client Support Specialist I in Rocky Mount to install and support desktop hardware, printers, and mobile devices. You will troubleshoot on-site and remotely, coordinating with clients, vendors, and teams to resolve incidents.

You will install/configure hardware, manage small projects, and travel between Carilion facilities as needed while maintaining strong customer service and problem-solving skills.

Qualifications

2 years of experience in computer electronics, PC and/or telephony support.
Experience in microcomputers and desktop hardware/software.
Associate's degree preferred or 2 years equivalent experience.

Responsibilities

Interfaces with clients, vendors, and multiple teams to resolve incidents.
Installs and configures desktop hardware and peripherals.
Travels between Carilion facilities to transport equipment as needed.
Acts as SME for at least one technology and writes Knowledgebase documents.

Skills

Customer service

Problem solving

Organizational skills

Communication

Education

Associate's degree in related field

2 years computer electronics/desktop support experience

Tools

CompTIA A+

Dell Hardware Certification (WPD)

Job description

Employment Status:

Full time Shift:

Any Day, Any Shift (United States of America) Facility:

180 Floyd Ave - Rocky Mount

Requisition Number:

R162466 FIELD SERVICES TECHNICIAN I (Open)

How You'll Help Transform Healthcare:

The IT Client Support Specialist I installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.

The IT Client Support Specialist I

Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers.
Installs/deinstalls ports for both data and telephony needs.
Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets.
Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony).
Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager.
Assists with larger scale projects as needed.
Serves as (SME) Subject Matter Expert for at least one technology
Assists in writing Knowledgebase Documents
Adheres to departmental policies and procedures to assure prompt resolution to identified problems.
Travels between Carilion facilities and other locations to transport equipment and may need to respond to service needs during the workday or while on call.

What We Require:

Education: Associate's degree in a related field or 2 years of experience may be considered in lieu of degree.

Experience: 2 years of experience in computer electronics, PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.

Licensure, Certification, and/or Registration: CompTIA A+, Dell Hardware, Certification (WPD).

Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and written/oral skills. Must have excellent problem-solving skills and be customer service oriented. Reliable transportation required for travel to different job sites. Valid driver license is required if using a Carilion owned vehicle.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

$23.97 - $35.96 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: