On-Site IT Field Support Tech II — Space Programs

Blue Origin LLC; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

401(k) match up to 5%

Paid Time Off

Education Support Program

Job summary

Blue Origin LLC in Merritt Island, FL is seeking an IT Field Support specialist to join the Enterprise Technology team. You will provide on-site hardware and software troubleshooting for engineers and staff across launch operations, manufacturing, and corporate environments.

The role requires 2+ years in enterprise IT field support, expertise with Windows 10/11, Microsoft 365, Intune, AD, and ITSM tools such as ServiceNow. A robust on-call rotation and physical work are involved.

Qualifications

• 2+ years of experience in enterprise IT field support or desktop support, including hardware and software troubleshooting in a customer-facing role.
• Windows 10/11 enterprise administration, including domain-joined device management and troubleshooting.
• Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio.
• Microsoft Intune experience for endpoint management, policy enforcement, and device compliance.
• Active Directory administration for user and computer account management.
• BitLocker disk encryption management, VPN application troubleshooting, and MFA support.
• Working knowledge of network fundamentals including DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation.
• Experience with ITSM and ticketing platforms such as ServiceNow, including asset tracking and SLA management.
• Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations.
• Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions.

Responsibilities

• Provide advanced technical support to engineers and staff who design, build, and launch space vehicles.
• Maintain on-site IT infrastructure for launch operations, manufacturing, and corporate environments.
• Respond to incidents, triage issues, and coordinate with teams for rapid resolution.
• Support endpoint management, security tooling, and asset tracking in ServiceNow.

Skills

IT support

Windows 10/11

Microsoft 365

Intune

Active Directory

BitLocker

VPN

MFA

Networking basics

ITSM ticketing

ServiceNow

Tools

ServiceNow

Job description

Blue Origin LLC in Merritt Island, FL is seeking an IT Field Support specialist to join the Enterprise Technology team. You will provide on-site hardware and software troubleshooting for engineers and staff across launch operations, manufacturing, and corporate environments.

The role requires 2+ years in enterprise IT field support, expertise with Windows 10/11, Microsoft 365, Intune, AD, and ITSM tools such as ServiceNow. A robust on-call rotation and physical work are involved.