Field IT Technician II - Launch Operations Support

Front Door Defense; Merritt Island (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Disability coverage

401(k) with company match

Education support program

Stock options

Paid time off

Company holidays

Job summary

Blue Origin in Merritt Island, FL is seeking an IT Field Support Technician II to provide on-site IT support to engineers and staff during launches and operations. Located on Merritt Island, this role supports a fast-paced environment spanning launch operations, manufacturing, and corporate settings, reporting to the Manager of IT Field Support.

You will own issue resolution, build repeatable processes, and grow the team, with requirements including Windows 10/11, Microsoft 365, Intune, AD,

Qualifications

• 2+ years in enterprise IT field support or desktop support.
• Windows 10/11 domain-joined device management and troubleshooting.
• Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio
• Intune experience for endpoint management, policy enforcement, and device compliance
• Active Directory administration for user and computer account management
• BitLocker disk encryption management, VPN application troubleshooting, and MFA support
• Working knowledge of DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation
• Experience with ITSM and ticketing platforms such as ServiceNow, including asset tracking and SLA management
• Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation
• Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

Skills

Windows 10/11 administration

Microsoft 365

Intune endpoint management

Active Directory

BitLocker & VPN

MFA support

Networking basics

ITSM / ServiceNow

On-call rotation

Physical stamina

Tools

ServiceNow

Job description

Blue Origin in Merritt Island, FL is seeking an IT Field Support Technician II to provide on-site IT support to engineers and staff during launches and operations. Located on Merritt Island, this role supports a fast-paced environment spanning launch operations, manufacturing, and corporate settings, reporting to the Manager of IT Field Support.

You will own issue resolution, build repeatable processes, and grow the team, with requirements including Windows 10/11, Microsoft 365, Intune, AD,