IT Field Support Technician II

Blue Origin; Merritt Island (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off (4 weeks + holidays)

Stock options for regular employees

Education Support Program

Job summary

Blue Origin in Merritt Island, FL is seeking an experienced IT Field Support professional to join a small, skilled team supporting engineers and staff who design and launch space vehicles. This on-site role requires 2+ years in enterprise/desktop IT, strong Windows 10/11, Microsoft 365, Intune, AD, and ITSM experience; you will handle on-call rotations and on-site operations across launch environments.

Join a culture focused on safety, collaboration, and inclusion while contributing to the road

Qualifications

• 2+ years in enterprise IT field support or desktop support.
• Windows 10/11 enterprise administration, including domain-joined devices.
• Microsoft 365 proficiency across core applications.
• Microsoft Intune experience for endpoint management and policy enforcement.
• Active Directory administration for user and computer accounts.
• BitLocker, VPN, and MFA support experience.
• Networking basics (DNS, DHCP, TCP/IP, VLANs) for triage.
• ITSM/ServiceNow experience for asset tracking and SLA management.
• Ability to handle on-call rotations and shifting launch operations.
• Physical requirements: lift up to 50 lbs, stairs, adverse weather.

Responsibilities

• Provide advanced technical support to engineers and staff who design, build, and launch space vehicles.
• Support across launch operations, manufacturing, and corporate environments.
• Own problems, build processes to prevent recurrence, and contribute to team growth.

Skills

Windows administration

Microsoft 365

Intune

Active Directory

BitLocker & VPN

Network basics

ITSM / ServiceNow

On-call support

Physical endurance

Job description

Application Close Date

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role is part of Enterprise Technology (ET), where we’re developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin’s mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies.

As part of a small, highly skilled team, you will provide advanced technical support to the engineers and staff who design, build, and launch space vehicles. The work spans launch operations, manufacturing, and corporate environments — each with its own operational demands and pace.

We are looking for someone who takes ownership when problems arise, builds the processes that prevent the next one, and invests in the growth of the people around them. If you hold yourself to a high standard and care deeply about your craft, you will find this team both challenging and rewarding. This is a fully on-site role in Merritt Island, Florida and reports to the Manager of IT Field Support.

Required Qualifications

• 2+ years of experience in enterprise IT field support or desktop support, including hardware and software troubleshooting in a customer-facing role
• Windows 10/11 enterprise administration, including domain-joined device management and troubleshooting
• Microsoft 365 proficiency across core applications including Outlook, Teams, SharePoint, Project, and Visio
• Microsoft Intune experience for endpoint management, policy enforcement, and device compliance
• Active Directory administration for user and computer account management
• BitLocker disk encryption management, VPN application troubleshooting, and MFA support
• Working knowledge of network fundamentals including DNS, DHCP, TCP/IP, and VLANs sufficient for first-response triage and escalation
• Experience with ITSM and ticketing platforms such as ServiceNow, including asset tracking and SLA management
• Comfortable working independently, managing competing priorities, and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations
• Ability to lift and carry up to fifty pounds, climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions

Desired Qualifications

• macOS enterprise management experience, including MDM tooling such as Jamf or equivalent
• Basic Linux command-line proficiency for endpoint troubleshooting
• Experience with endpoint monitoring and fleet management platforms such as Tanium or equivalent
• PowerShell scripting or automation experience, or experience leveraging AI tools and automation platforms to develop scripts, internal utilities, or workflows that improve team productivity
• Experience providing executive or white glove IT support with a high degree of discretion and professionalism
• Demonstrated ability to mentor teammates, develop repeatable processes, and produce technical documentation or SOPs
• Prior experience in manufacturing, industrial, or operations-critical IT environments

Culture Statement

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Background Check

• Required for all positions: Blue’s Standard Background Check
• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on “Know Your Rights,” please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin’s Affoative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at [e-mail]. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.