Field IT Support Technician — Hardware Repair & Training

Gr8ttek, LLC; Wilmington (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Pay per call

Certification training

Job summary

Gr8ttek, LLC seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services at client sites, troubleshoot, and ensure timely resolution of issues.

The role requires travel to client locations, ability to lift up to 50 lbs, and a valid driver's license. Dell/Lenovo training provided, with per-call compensation as detailed in the benefits.

Qualifications

• Technical school certification or equivalent with 1-2 years of relevant experience.
• Must have a valid driver's license and reliable transport.
• Ability to lift/move computer equipment up to 50 lbs.
• Own a basic repair tool kit.
• Strong customer service and communication skills.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Communication skills

Troubleshooting

Driver's license

Lifting 50 lbs

Education

Technical school certification

1-2 years experience

Job description

Gr8ttek, LLC seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services at client sites, troubleshoot, and ensure timely resolution of issues.

The role requires travel to client locations, ability to lift up to 50 lbs, and a valid driver's license. Dell/Lenovo training provided, with per-call compensation as detailed in the benefits.