On-Site IT Field Engineer: End-User Device Support

Alter Domus; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Support for professional accreditations

Flexible arrangements

Generous holidays

Continuous mentoring

Employee Assistance Program

Job summary

Alter Domus is seeking a skilled Field Service Engineer in Salt Lake City, Utah to provide professional, on-site support for end-user devices. You will be responsible for preparing, configuring, and maintaining devices while ensuring high-quality service.

The ideal candidate possesses strong communication skills and basic knowledge of Windows 11 and Microsoft 365. Join Alter Domus's supportive environment to advance your career with substantial learning resources.

Qualifications

• Basic working knowledge of Windows 11 and Microsoft 365.
• Familiarity with device provisioning concepts.
• Experience using a ticketing tool.

Responsibilities

• Provide on-site support for end-user devices.
• Prepare, configure, and deliver devices to end users.
• Conduct user acceptance testing after installations.

Skills

Windows 11 knowledge

Microsoft 365 familiarity

Hardware troubleshooting

Asset management principles

strong communication skills

Organisational skills

Education

ITIL Foundation or equivalent certification

Tools

Microsoft Intune

ServiceNow

Jira Service Management

Job description

Alter Domus is seeking a skilled Field Service Engineer in Salt Lake City, Utah to provide professional, on-site support for end-user devices. You will be responsible for preparing, configuring, and maintaining devices while ensuring high-quality service.

The ideal candidate possesses strong communication skills and basic knowledge of Windows 11 and Microsoft 365. Join Alter Domus's supportive environment to advance your career with substantial learning resources.