Field Service Engineer

Alter Domus; New York (NY); Hybrid; USD 45,000 - 80,000; Full time

Benefits offered by this job

Flexible arrangements

Generous holidays, plus an additional day off for your birthday

Continuous mentoring

24/7 support from Employee Assistance Program

Job summary

Alter Domus is looking for a Field Service Engineer in New York to provide on-site support for end-user devices and workplace equipment. You will ensure devices are prepared, delivered, and maintained throughout their lifecycle while working closely with users.

The ideal candidate should have a basic understanding of Windows 11, hardware troubleshooting, and experience with ticketing tools. This hybrid role offers flexibility and a supportive career development environment.

Qualifications

• Experience using a ticketing tool such as ServiceNow, Remedy, Jira.
• Basic awareness of asset management principles and data protection requirements.
• Compliance with safety protocols and quality standards.

Responsibilities

• Prepare and configure devices for end users.
• Provide on-site hardware and software troubleshooting.
• Manage device lifecycle and update asset records.

Skills

Basic working knowledge of Windows 11 and Microsoft 365

Familiarity with device provisioning concepts

Basic understanding of hardware troubleshooting

Strong communication skills

Organised and reliable with task management

Education

ITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent

Tools

ServiceNow

Remedy

Jira Service Management

Job description

About Us

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Job Description

For our IT Department, we are seeking a Field Service Engineer to provide reliable, professional on‑site support for end‑user devices and workplace equipment across our supported locations.

This role sits at the foundation of our Field Services operation, ensuring devices are prepared, delivered, maintained and managed accurately throughout their lifecycle. You will work closely with end users, follow documented procedures and contribute to the accuracy of our asset and inventory data.

The ideal candidate is organised, service‑oriented and takes pride in delivering consistent, high‑quality support.

Your role

• Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes.
• Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations.
• Provide on‑site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment.
• Support device swap, repair coordination and re‑imaging activities, ensuring continuity of service for end users with minimal disruption.
• Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non‑standard or complex issues when required.
• Conduct user acceptance testing upon completion of installations or repairs, obtaining sign‑off in accordance with agreed procedures.
• Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner.
• Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle.
• Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair.
• Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes.
• Act as on‑site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally. This includes power cycling equipment, running basic diagnostics, confirming network connectivity, performing visual inspections and assisting with basic rack and stack operations where required.
• Availability to support activities outside standard business hours, including weekends, may be required with prior notice — particularly in the context of infrastructure maintenance windows, switch upgrades, disaster recovery or business continuity exercises.

Your profile

• Basic working knowledge of Windows 11 and Microsoft 365 in an end‑user support context.
• Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot.
• Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals.
• Basic awareness of asset management principles, inventory processes and data protection requirements.
• Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent.
• Ability to follow documented procedures accurately and update records consistently.
• Strong communication skills with professional, user‑facing manner and a customer‑first approach.
• Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively.
• Compliance with safety protocols and quality standards is always expected, as this role acts as the on‑site representative of the company’s technology and service standards.

Nice to have

• ITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent vendor hardware certification.
• Experience supporting Mac OS environments.
• English is required. Knowledge of the local language of the assigned site is an advantage and may be required depending on location.

What we offer

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Pay Range: The salary for this role ranges from $45,000 to 80,000+ depending on skills and experience

Alter Domus is an Equal Opportunity Employer: Equity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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