On-Site IT & Events Support Specialist

Spring Place; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

Spring Place in New York City seeks an IT Operations & Events Support Associate who thrives in a hospitality‑driven environment. This role blends hands‑on IT, AV, and event tech to support members, guests, and staff across conference rooms, restaurant operations, and private events.

You will move throughout the building providing real‑time help, set up displays, manage Toast POS devices, maintain Wi‑Fi, and document SOPs. On‑site availability and strong customer service are essential.

Qualifications

• 1–3 years hands-on IT, AV, or hospitality tech support.
• Experience supporting live events and hospitality venues.
• Experience with Toast POS desirable.
• Strong knowledge of Microsoft Office and Google Workspace.
• Experience troubleshooting AV equipment and HDMI/presentations.
• Familiarity with iOS/Android/Windows devices.

Responsibilities

• Support IT, AV, and hospitality tech across member spaces, conference rooms, restaurant operations, rooftops, and event venues.
• Partner with F&B and Events to ensure seamless meetings and private events.
• Set up, test, troubleshoot, and support TVs, displays, projectors, microphones, speakers, and presentation systems.
• Serve as the primary on-site Toast POS support for terminals, handheld devices, printers, and payment devices.
• Monitor and maintain Wi-Fi and networking equipment across the property.
• Provide real-time tech support to employees, members, guests, and vendors during operations and live events.
• Manage user accounts and platforms including Google Workspace, Slack, Microsoft Office, Adobe Creative Suite, and mobile devices.
• Investigate and resolve helpdesk tickets with high customer service levels.
• Maintain equipment inventory and storage areas to keep assets operational and event-ready.
• Coordinate with third-party vendors for IT initiatives and troubleshooting.
• Create and maintain IT and AV SOPs and documentation.
• Support Member Services operations and assist with additional projects.

Skills

IT support

AV support

Hospitality tech

Live events support

Customer service

Troubleshooting

Google Workspace

Mac and Windows

Tools

Toast POS

Google Workspace

Slack

Adobe Creative Suite

Job description

Spring Place in New York City seeks an IT Operations & Events Support Associate who thrives in a hospitality‑driven environment. This role blends hands‑on IT, AV, and event tech to support members, guests, and staff across conference rooms, restaurant operations, and private events.

You will move throughout the building providing real‑time help, set up displays, manage Toast POS devices, maintain Wi‑Fi, and document SOPs. On‑site availability and strong customer service are essential.