On-Site IT End User Support Specialist II – Impact & Resolve

OMCO Solar; Phoenix (AZ); On-site; USD 67,000 - 77,000; Full time

Job summary

OMCO Solar in Phoenix, AZ is seeking an IT End User Support Specialist II to resolve complex end-user technology issues, deploy and maintain workstations, and help ensure reliable, secure IT operations across the organization.

The role is on-site with standard business hours, requiring a bachelor's degree and 2–4 years of IT support experience. You will install software, configure hardware, manage accounts, document processes, and support user productivity.

Qualifications

• Bachelor's degree.
• 2 to 4 years of IT support experience.
• Troubleshoot hardware, software, network, and workstations.
• Excellent verbal and written communication.
• Strong planning and organizational skills.
• Detail-oriented with documentation and asset tracking.

Responsibilities

• Resolve escalated Tier 1 end-user issues.
• Install and configure software, hardware updates, and security patches.
• Set up and deploy new workstations and user accounts.
• Diagnose network connectivity issues to support access.
• Collaborate with IT specialists on technical problems.
• Develop and maintain IT documentation and asset lifecycle records.
• Provide end-user training and documentation on systems.
• Maintain conference rooms and collaboration systems; support security/compliance.

Skills

End user support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Documentation training

Education

Bachelor's degree

Job description

OMCO Solar in Phoenix, AZ is seeking an IT End User Support Specialist II to resolve complex end-user technology issues, deploy and maintain workstations, and help ensure reliable, secure IT operations across the organization.

The role is on-site with standard business hours, requiring a bachelor's degree and 2–4 years of IT support experience. You will install software, configure hardware, manage accounts, document processes, and support user productivity.