On-Site IT End-User Specialist - Deploy & Support

OMCO; Pierceton (IN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Health Savings Account

Life insurance

Parental leave

Employee assistance program

Tuition reimbursement

Job summary

OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees.

You will also support device deployment, documentation, asset tracking, and IT compliance activities. You will also support device deployment, asset tracking, IT compliance activities, and

Qualifications

• Bachelor's degree required.
• 0-2 years IT support or related area.
• Proficiency in basic IT troubleshooting, hardware and software configuration, and network connectivity support.
• Strong verbal and written communication skills for working with end users and IT colleagues.
• Strong planning and organizational skills, including prioritizing tasks and maintaining documentation.
• Attention to detail when documenting procedures, managing assets, and supporting IT policies and standards.
• Ability to schedule and manage small projects or updates with minimal user disruption.

Responsibilities

• Assist Tier 1 and help desk escalations, troubleshoot hardware, software, and network issues.
• Collaborate with IT teams to resolve technical issues promptly.
• Install and configure software, apply hardware updates, and maintain end-user devices.
• Set up and deploy user workstations and accounts for onboarding.
• Troubleshoot network connectivity and support collaboration systems.
• Create and maintain documentation for workstations, systems, and support processes.
• Support IT asset tracking by monitoring hardware and software inventory.
• Ensure systems and devices meet security standards and participate in compliance activities.

Skills

End user support

Hardware troubleshooting

Network connectivity

Education

Bachelor's degree

Job description

OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees.

You will also support device deployment, documentation, asset tracking, and IT compliance activities. You will also support device deployment, asset tracking, IT compliance activities, and