IT End User Support Specialist II

MacLean-Fogg; Phoenix (AZ); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Health Savings Account contributions

Company-paid life insurance

Paid parental leave

Employee Assistance Program

Tuition reimbursement

Job summary

OMCO, a MacLean-Fogg Company, is hiring an IT End User Support Specialist II in Phoenix, Arizona. In this role, you will resolve complex end-user technology issues, deploy and maintain workstations and systems, and help ensure reliable, secure IT operations across the organization.

The position is on-site with standard business hours, offering a salary range of $67,000–$77,000 per year and travel up to 20%.

Qualifications

• Bachelor's degree.
• 2–4 years of IT support experience focused on end-user issues.
• Proficient in hardware, software, network and workstation troubleshooting.
• Strong verbal and written communication.
• Ability to coordinate installations and manage small projects.
• Detail-oriented with compliance awareness.

Responsibilities

• Resolve escalated Tier 1 issues involving hardware, software, network configurations, and other end-user technology.
• Install and configure software, hardware updates, and security patches to keep systems secure, current, and functional.
• Set up and deploy new user workstations and accounts while maintaining accurate records of configurations and updates.
• Diagnose and resolve network connectivity and communication-system issues to support reliable user access.
• Collaborate with other IT specialists to troubleshoot persistent or advanced technical issues and deliver a high standard of user support.
• Develop and maintain documentation for systems, workstations, troubleshooting procedures, and IT asset lifecycle management.
• Provide end-user training and documentation on systems, features, security practices, and other tools that improve productivity and user independence.
• Maintain conference room and collaboration systems, support security and compliance initiatives, and follow applicable Safety, Environmental, and Quality policies and procedures.

Skills

IT support

End-user support

Troubleshooting

Documentation

Communication

Education

Bachelor's degree

Job description

Job Summary

OMCO, a MacLean-Fogg Company, is hiring an IT End User Support Specialist II in Phoenix, Arizona. In this role, you will resolve complex end-user technology issues, deploy and maintain workstations and systems, and help ensure reliable, secure IT operations across the organization.

• Location: Phoenix, AZ
• Work Arrangement: On-site
• Schedule: Standard business hours
• Pay: $67,000-$77,000/year
• Travel: Up to 20%

Job Summary

OMCO, a MacLean-Fogg Company, is hiring an IT End User Support Specialist II in Phoenix, Arizona. In this role, you will resolve complex end-user technology issues, deploy and maintain workstations and systems, and help ensure reliable, secure IT operations across the organization.

• Location: Phoenix, AZ
• Work Arrangement: On-site
• Schedule: Standard business hours
• Pay: $67,000-$77,000/year
• Employment Type: Full-time / Salary
• Travel: Up to 20%

What You'll Do as an IT End User Support Specialist II

• Resolve escalated Tier 1 support issues involving hardware, software, network configurations, and other end-user technology.
• Install and configure software, hardware updates, and security patches to keep systems secure, current, and functional.
• Set up and deploy new user workstations and accounts while maintaining accurate records of configurations and updates.
• Diagnose and resolve network connectivity and communication-system issues to support reliable user access.
• Collaborate with other IT specialists to troubleshoot persistent or advanced technical issues and deliver a high standard of user support.
• Develop and maintain documentation for systems, workstations, troubleshooting procedures, and IT asset lifecycle management.
• Provide end-user training and documentation on systems, features, security practices, and other tools that improve productivity and user independence.
• Maintain conference room and collaboration systems, support security and compliance initiatives, and follow applicable Safety, Environmental, and Quality policies and procedures.

Required Qualifications

• Bachelor's degree.
• 2 to 4 years of experience in IT support or a related area, with a focus on troubleshooting and end-user support.
• Proficiency in troubleshooting hardware, software, network, and workstation issues, including the ability to resolve complex problems independently.
• Strong verbal and written communication skills for supporting users, documenting processes, and collaborating with IT teams.
• Strong planning and organizational skills, including the ability to coordinate installations, manage small projects, and meet deadlines.
• Attention to detail in documenting processes, tracking assets, maintaining records, and supporting compliance with IT and organizational requirements.

Benefits

Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and development. This position is eligible for benefits that include:

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short‑term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app

Pre-Employment Requirements

After a conditional offer, this position requires a pre‑employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position.

About MacLean-Fogg

MacLean‑Fogg is a fourth‑generation, family‑owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean‑Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.

Equal Employment Opportunity & Accommodations

MacLean‑Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply, complete an assessment, or participate in the hiring process, contact [e-mail].