On-Site IT Desktop Support Analyst - Customer-Focused

Harris Teeter; Alabama; Vor Ort; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

Altera Digital Health Managed Services, located at Springhill Medical Center in Mobile, AL, seeks an IT Associate Desktop Support Analyst to provide frontline technical support on-site. You will troubleshoot hardware, software, and network issues, document steps, and escalate complex problems.

MAC and iOS experience is preferred, with strong customer service focus. The role requires a High School diploma, with a Bachelor's degree preferred, and 2–4 years of related experience.

Qualifikationen

• High School diploma required.
• Bachelor's degree preferred but not required.
• 2–4 years of related experience required.
• ITIL or other relevant certifications preferred but not required.

Aufgaben

• Provide frontline IT support to end-users and resolve hardware, software, and network issues.
• Document incidents and resolutions for ticketing systems and update knowledge base.
• Escalate complex problems to senior IT staff with clear guidance for resolution.
• Communicate effectively with users of varying technical skill levels and maintain professionalism.
• Collaborate with IT teams to implement system updates and process improvements.

Kenntnisse

Customer service

Communication

Team player

Mac/iOS

PC loading

Troubleshooting

Ausbildung

High School diploma

Bachelor's degree preferred

Jobbeschreibung

Altera Digital Health Managed Services, located at Springhill Medical Center in Mobile, AL, seeks an IT Associate Desktop Support Analyst to provide frontline technical support on-site. You will troubleshoot hardware, software, and network issues, document steps, and escalate complex problems.

MAC and iOS experience is preferred, with strong customer service focus. The role requires a High School diploma, with a Bachelor's degree preferred, and 2–4 years of related experience.