Frontline IT Desktop Support Analyst - Service Desk Pro

Altera Digital Health Inc. in; Mobile (AL); On-site; USD 26,000 - 37,000; Full time

Job summary

Altera Digital Health Inc. is seeking an IT Associate Desktop Support Analyst to ensure smooth day-to-day technology functions. You will be the primary contact for end-users, diagnosing issues and escalating complex cases to senior staff as needed.

The role emphasizes strong customer service, teamwork, and documentation, with responsibilities spanning device deployments, knowledge base updates, and cross-team collaboration to improve IT service delivery.

Qualifications

• Bachelor's degree preferred but not required.
• 2–4 years of related IT support experience required.
• ITIL or other relevant certifications preferred but not required.

Responsibilities

• Serve as frontline contact for end-users with technical issues.
• Troubleshoot hardware, software, and network problems and escalate when needed.
• Provide excellent customer service and clear communication.
• Document actions and maintain knowledge base and ticket updates.
• Collaborate with IT team on deployments and improvements.

Skills

Technical knowledge

Interpersonal skills

Team player

Mac/iOS familiarity

PC loading

Education

Bachelor's degree preferred

2-4 years experience

Job description

Altera Digital Health Inc. is seeking an IT Associate Desktop Support Analyst to ensure smooth day-to-day technology functions. You will be the primary contact for end-users, diagnosing issues and escalating complex cases to senior staff as needed.

The role emphasizes strong customer service, teamwork, and documentation, with responsibilities spanning device deployments, knowledge base updates, and cross-team collaboration to improve IT service delivery.