On-Site Healthcare Tech Support Specialist (L1–L2)

Altera Digital Health Inc. in; Mobile (AL); On-site; USD 37,000 - 47,000; Full time

Job summary

Altera Digital Health – MS on site Springhill Medical Center is seeking a Support Consultant to deliver Level 1 and Level 2 technical support within a global Managed Services environment, focusing on troubleshooting, case resolution, and maintaining application and system performance across multiple applications and technologies.

You will work in a fast-paced setting, collaborating with cross-functional teams to diagnose issues, ensure system stability, and provide timely, high-quality support

Qualifications

• Bachelor's degree or equivalent experience in a healthcare/IT related field.
• 0–2 years of experience in technical or application support.
• Experience troubleshooting functional, technical, or data-related issues.
• Exposure to fast-paced, high-volume support environments.
• Experience supporting multiple applications or systems simultaneously.
• Foundational SQL knowledge, data analytics, and basic integration exposure.

Responsibilities

• Provide Level 1 & Level 2 support for client inquiries across global customers.
• Handle live calls, triage cases, and resolve technical issues promptly.
• Track, document, and maintain accurate records of customer issues and resolutions.
• Follow standard operating procedures and support workflows.
• Diagnose and troubleshoot issues to identify root cause.
• Use probing techniques to gather relevant customer information.
• Escalate or resolve functional and technical issues as appropriate.
• Support multiple applications and assist with configuration and maintenance.

Skills

Foundational SQL knowledge

Data analytics

Analytical problem solving

Customer service

Communication skills

Team collaboration

Education

Bachelor's Degree in Healthcare Management, Business Administration, Finance, Information Systems, or related field

Tools

Cloverleaf

Mirth

HL7

Job description

Altera Digital Health – MS on site Springhill Medical Center is seeking a Support Consultant to deliver Level 1 and Level 2 technical support within a global Managed Services environment, focusing on troubleshooting, case resolution, and maintaining application and system performance across multiple applications and technologies.

You will work in a fast-paced setting, collaborating with cross-functional teams to diagnose issues, ensure system stability, and provide timely, high-quality support