Junior IT Support Specialist (Helpdesk) - Miami

isgSearch; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing agency is seeking a Junior Desktop Support Contractor for an immediate role in Miami, FL. The position involves providing onsite technical support, troubleshooting Microsoft Teams, and assisting with AV equipment setups. Ideal candidates should have 1-2 years of IT support experience, strong customer service skills, and familiarity with Microsoft products. This is a contract position for 12 months, with potential for extension.

Qualifications

• 1 to 2 years of experience in IT support, especially in a Microsoft environment.
• Familiarity with Microsoft Teams, Office 365, and Windows troubleshooting.
• Strong communication skills and ability to work with end users.

Responsibilities

• Provide frontline support for Microsoft Teams and desktops.
• Troubleshoot hardware and software issues.
• Assist with AV equipment setups.

Skills

IT support experience

Microsoft Teams knowledge

Customer service skills

Troubleshooting skills

Tools

Microsoft 365

Windows 10/11

Audio-visual equipment

Job description

Overview

Our client has an immediate contract need for someone in Miami with the following skills...

Job Title: Junior Desktop Support Contractor
Location: Miami, FL (Onsite)
Contract Length: 12 months
Environment: Microsoft-focused

About the Role

Our client is seeking a Junior Desktop Support Contractor to provide onsite technical support for a Microsoft-based environment. This is a one-year contract role, ideal for someone early in their IT career with strong troubleshooting skills and excellent customer service. Located on site in Miami.

The successful candidate will work closely with end users to resolve issues related to Microsoft Teams, general desktop support, and audio-visual (AV) setups.

Key Responsibilities

• Provide frontline support for Microsoft Teams, including connectivity, call quality, and collaboration features.
• Troubleshoot hardware and software issues on desktops, laptops, and peripherals.
• Assist with setup, configuration, and support of audio-visual equipment for meetings and events.
• Perform basic user account administration in Microsoft 365 (password resets, permissions).
• Document issues, resolutions, and escalate more complex problems as needed.
• Ensure timely response to service requests and tickets.
• Assist in maintaining an accurate inventory of IT assets.

Qualifications

• 1 to 2 years of IT support experience, ideally in a Microsoft environment.
• Familiarity with Microsoft Teams, Office 365, and Windows 10/11 troubleshooting.
• Basic knowledge of networking concepts (Wi-Fi, VPN, connectivity).
• Hands-on experience with AV equipment setup and troubleshooting.
• Strong communication and customer service skills.
• Ability to work onsite and support end users in person.

Nice to Have

• Experience with ServiceNow or another ticketing system.
• Exposure to Active Directory basics.
• CompTIA A+ or Microsoft certification (MTA, M365 Fundamentals) is an asset.

Contract Details

• Length: 12 months, with potential for extension.
• Location: Onsite in Miami, FL.
• Level: Junior - suitable for candidates with early career IT support experience.