On-Site IT & AV Support Pro | Zoom Rooms Expert

QuEra Computing Inc.; Boston (MA); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Equity grants

Job summary

QuEra Computing Inc. seeks a full-time, on-site IT Support Specialist for our Boston office. You will resolve hardware, software, networking, and AV issues across macOS, Windows, and mobile devices, manage user access, and support Zoom Rooms and on-prem IT infrastructure.

The ideal candidate has 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support daily operations and IT initiatives.

Qualifications

• 2+ years of hands-on IT support experience.
• Experience supporting macOS and Windows desktops and laptops.
• Strong customer service and troubleshooting skills.

Responsibilities

• Serve as the first point of contact for IT support and resolve hardware, software, and connectivity issues.
• Manage user accounts, permissions, and onboarding/offboarding across systems including Google Workspace and Zoom Rooms.
• Set up and maintain Zoom Rooms hardware/software and provide AV support for meetings.
• Assist with on-prem IT infrastructure, including LAN/Wi‑Fi and printers.
• Document incidents and solutions in the ticketing system and educate users on best practices.

Skills

IT support

macOS

Windows

Customer service

Troubleshooting

On-site IT

Education

Associate degree

Bachelor's degree

Equivalent experience

Tools

Google Workspace

Zoom Rooms

Jira

Job description

QuEra Computing Inc. seeks a full-time, on-site IT Support Specialist for our Boston office. You will resolve hardware, software, networking, and AV issues across macOS, Windows, and mobile devices, manage user access, and support Zoom Rooms and on-prem IT infrastructure.

The ideal candidate has 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support daily operations and IT initiatives.