IT Support Specialist — Onsite, AV & Zoom Rooms Expert

QuEra Computing, Inc.; Boston (MA); Sur place; USD 75 000 - 130 000; Plein temps

Résumé du poste

QuEra Computing, Inc. in Boston is seeking a full-time IT Support Specialist who will be the frontline for hardware, software, networking, and AV issues across macOS, Windows, and mobile devices.

You will manage user access, onboarding/offboarding, and Zoom Rooms support to keep our office operations smooth. The ideal candidate has 2+ years in IT support, strong customer service and troubleshooting skills, and a collaborative mindset to support daily operations and IT initiatives.

Qualifications

• Associate’s or Bachelor’s degree in IT/CS (or equivalent experience).
• 2+ years in IT help desk, desktop, or technical support roles.
• Hands-on experience supporting macOS and Windows laptops and desktops; strong customer service and communication.

Responsabilités

• Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
• Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
• Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
• Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
• Assist with on-prem IT infrastructure, including LAN/Wi‑Fi networks, printers, and other office devices
• Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
• Educate end users on basic IT best practices, security, and proper use of office technology
• Escalate complex technical problems to senior IT staff or vendors as needed
• Support IT projects, including hardware rollouts, software updates, and technology upgrades

Connaissances

Customer service

Troubleshooting

Communication

Formation

Associate’s or Bachelor’s degree in IT/CS

Outils

Google Workspace

Zoom Rooms

Jira

Okta

Description du poste

QuEra Computing, Inc. in Boston is seeking a full-time IT Support Specialist who will be the frontline for hardware, software, networking, and AV issues across macOS, Windows, and mobile devices.

You will manage user access, onboarding/offboarding, and Zoom Rooms support to keep our office operations smooth. The ideal candidate has 2+ years in IT support, strong customer service and troubleshooting skills, and a collaborative mindset to support daily operations and IT initiatives.