Onsite Mac IT Support Specialist (Contract-to-Full-Time)

The HT Group; Austin (TX); On-site; USD 34,000 - 55,000; Full time

Job summary

The HT Group is seeking an IT Support Specialist in Downtown Austin, TX who will provide hands-on technical support in a predominantly Mac environment. The role involves on-site assistance, hardware and network troubleshooting, and collaboration with IT teams across locations.

You will handle onboarding/offboarding, inventory, and knowledge base updates to ensure smooth technology operations. Key duties include supporting Google Workspace, Slack, Zoom, Okta, and other business apps, plus AV and

Qualifications

• 2+ years in corporate IT support or help desk roles.
• Hands-on, onsite employee support with limited supervision.
• Experience with Mac and Windows devices.

Responsibilities

• Provide Tier 1–2 support for macOS and Windows laptops and peripherals.
• Offer in-person assistance via walk-up support and tickets.
• Support conference room tech, Zoom Rooms, AV equipment, and connectivity.

Skills

MacOS troubleshooting

Onsite support

Google Workspace

Okta

Slack

Zoom

Zscaler

Jamf Pro

Microsoft Intune

Endpoint management

Hardware troubleshooting

Job description

The HT Group is seeking an IT Support Specialist in Downtown Austin, TX who will provide hands-on technical support in a predominantly Mac environment. The role involves on-site assistance, hardware and network troubleshooting, and collaboration with IT teams across locations.

You will handle onboarding/offboarding, inventory, and knowledge base updates to ensure smooth technology operations. Key duties include supporting Google Workspace, Slack, Zoom, Okta, and other business apps, plus AV and