On-Site Internet Installation Specialist

Nextlink Internet; Waxahachie (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink Internet is seeking a Field Installation Technician to perform on-site installations and service visits for residential and business customers. You will diagnose issues, install Internet services, configure routers, and ensure high-quality customer experiences.

The role requires physical work outdoors, climbing and lifting up to 60 pounds or more, and driving to customer sites. Valid driver’s license and ability to pass screenings are required.

Qualifications

• Excellent customer service skills and technical ability.

Responsibilities

• Perform site surveys to evaluate serviceability.
• Diagnose customer problems during service calls and restore service.
• Install Internet service at new customer locations and mount equipment.
• Configure routers and customer devices for Internet access.
• Perform equipment upgrades for existing customers.
• Work on-site at customer locations and handle mobility between sites.

Skills

Customer service

Technical ability

Site surveys

On-site troubleshooting

Network equipment installation

Router configuration

Equipment upgrades

Independent work

Prioritization

Job description

Nextlink Internet is seeking a Field Installation Technician to perform on-site installations and service visits for residential and business customers. You will diagnose issues, install Internet services, configure routers, and ensure high-quality customer experiences.

The role requires physical work outdoors, climbing and lifting up to 60 pounds or more, and driving to customer sites. Valid driver’s license and ability to pass screenings are required.